Refund Policy

This Refund Policy applies to paid AUROIA subscriptions purchased on https://auroia.algovent.com. Payments are processed by our Merchant of Record, Dodo Payments Inc. (“Dodo Payments”).

1. 14-day refund window

If you are not satisfied with AUROIA, you may request a refund within 14 days of the charge. Include your Dodo Payments receipt, the checkout email, and the payment or subscription ID (pay_ / sub_).

• The 14 days start on the date of the paid charge, not the start of the 3-day trial.
• If the trial converts to a paid plan and you request a refund within 14 days of that first paid charge, we will refund it.
• Later renewal charges may be refunded at our discretion, or as required by consumer law in your country.

2. How to request a refund

Dodo Payments handles payment, invoices, taxes, and refunds as Merchant of Record:

• Use the manage subscription / support link in your Dodo Payments receipt email, or
• Contact Dodo Payments support with your receipt, or
• Email auroia-supportteam@algovent.com and we will help Dodo Payments process it.

Refunds are issued to the original payment method. Timing depends on Dodo Payments and your bank or card issuer.

3. Cancellation (not the same as a refund)

You can cancel Monthly Basic, Monthly Pro, or Pro Annual at any time. Cancellation stops future billing. It does not automatically refund the current period.

• Cancel from the manage-subscription link in your Dodo Payments receipt.
• You keep the plan you paid for until the end of that billing period.
• There is no AUROIA cancellation fee.

4. Trials

Every plan starts with a 3-day free trial. If you cancel before the trial ends, you are not charged. A trial that never billed does not need a refund.

5. What we do not refund

• Requests made more than 14 days after the charge, except where the law requires otherwise.
• Charges from OpenAI, Anthropic, Google, Perplexity, or any other AI provider. Those accounts are separate from AUROIA.
• Chargebacks filed without first contacting Dodo Payments or AUROIA support. If you need a refund, request it here first so we can resolve it.

6. Contact

Product questions: auroia-supportteam@algovent.com.

Payment and refund questions: Dodo Payments (receipt link) or the same AUROIA support email.

Related documents: Terms of Service and Privacy Policy.